Refund policy

All Sales Are Final
Because every piece is made specifically for your order, our approach to cancellations and returns looks a little different from off-the-shelf retail. Here's exactly where you stand.

Cancelling an Order
You can cancel within 24 hours of placing your order for a full refund — just email hello@contempry.com with your order number, or message us on WhatsApp. Past that 24-hour window, crafting is already underway, so the order can no longer be cancelled or refunded.

Why We Don't Accept General Returns
Each piece is made to order for you specifically, so we're unable to accept returns or exchanges once crafting has started — with one important exception below.

Exceptions – Defects, Damage or Wrong Items
If your order arrives with a manufacturing defect, or something's missing or incorrect, tell us within 48 hours of delivery along with your order number. We'll need a single, unedited unboxing video that starts before the parcel seal is opened and shows the full unboxing without cuts, plus clear photos of the issue — this is what lets us verify and act quickly. Once confirmed, we'll arrange a repair, replacement, or full refund at no cost to you, with replacements typically dispatched within 10-15 days.

How Refunds Are Paid

• Approved refunds go back to your original payment method.
• Funds typically land within 7–10 business days, depending on your bank or provider.
• Shipping charges, where applicable, are non-refundable.
  

Custom Orders and Personalised Jewellery
All custom orders and personalised jewellery are final sale, and not eligible for return, exchange, or refund.

Contact
For any questions or concerns about shipping or orders, contact hello@contempry.com.